Effective Date: 21 August 2024
1. Introduction
Welcome to VividOne (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website, www.vividone.co.za (“Website”), or purchase our products. It also explains your rights regarding your personal data and how you can exercise them.
2. Data Collection
We may collect and process the following types of personal data about you:
- Identity Data: Includes your name, username, or similar identifier.
- Contact Data: Includes your billing address, delivery address, email address (lisavividone@gmail.com), and phone number.
- Financial Data: Includes payment card details and transaction data.
- Technical Data: Includes your IP address, browser type, and version, time zone setting, browser plug-in types, operating system, and platform.
- Profile Data: Includes your username and password, purchases or orders, preferences, and feedback.
- Usage Data: Includes information about how you use our website and products.
- Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and your communication preferences.
3. How We Collect Your Data
We collect your data through various methods, including:
- Direct Interactions: You may provide us with your Identity, Contact, and Financial Data when filling out forms, purchasing products, or communicating with us.
- Automated Technologies: As you interact with our Website, we may collect Technical Data about your equipment, browsing actions, and patterns.
- Third Parties or Publicly Available Sources: We may receive personal data about you from third parties such as analytics providers, advertising networks, search information providers, and data brokers.
4. Tracking and Cookies Data Usage
We use cookies and similar tracking technologies to monitor activity on our Website and store certain information. Cookies are small data files placed on your device when you visit our Website. They help us provide a better user experience, analyze website traffic, and understand user behavior.
The types of cookies we may use include:
- Essential Cookies: These are necessary for the operation of our Website and allow you to use its features, such as accessing secure areas.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Website. This helps us improve the way our Website works.
- Functionality Cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences.
- Targeting Cookies: These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and the advertising displayed on it more relevant to your interests.
You can control and manage cookies through your browser settings. However, if you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly.
5. How We Use Your Data
We will only use your personal data when the law allows us to. We may use your data for the following purposes:
- To Process and Deliver Your Order: Including managing payments, fees, and charges.
- To Manage Your Account: Including registering you as a new customer and processing your orders.
- To Improve Our Website and Services: Including analyzing data to improve our website, products, marketing, and customer relationships.
- To Communicate with You: Including sending you updates on your order, responding to your inquiries, and sending marketing communications that you have opted in to receive.
- To Comply with Legal Obligations: Including sharing your data with regulators and authorities where required by law.
6. Data Sharing
We do not sell your personal data to third parties. We may share your personal data with:
- Service Providers: Who assist us with payment processing, delivery, IT, and system administration services.
- Professional Advisors: Including lawyers, bankers, auditors, and insurers.
- Regulatory Authorities: Where required by law or necessary to protect our rights.
7. Data Security
We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any incomplete or inaccurate data we hold about you.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to Object: You can object to our processing of your personal data where we rely on legitimate interests.
- Right to Data Portability: You can request that we transfer your personal data to another party.
To exercise any of these rights, please contact us at lisavividone@gmail.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
VividOne
Sysie Road, Randparkridge, Gauteng, South Africa
Email: lisavividone@gmail.com